Theft is a major risk for retailers using scan-and-go, expert says

Customers may be drawn to the autonomy and time savings scan-and-go checkout promises, but distractions ranging from rambunctious kids to in-store signage increase the chance they’ll forget to scan products and walk out of the store with free merchandise — potentially costing grocers in the end, according to Adrian Beck, emeritus professor of criminology at the University of Leicester in the U.K.

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