MODE Transportation is Closely Monitoring the Coronavirus (COVID-19)
As a valued member of the MODE Transportation (MODE) family, we appreciate the trust you place in us and our people for your transportation services.
At MODE, the safety of our Customers and Employees is our uncompromising priority, and we are closely monitoring the coronavirus (COVID-19). We are actively engaging the Centers for Disease Control (CDC), the World Health Organization (WHO) and other government agencies as the situation evolves.
We understand the importance of your operations and are working diligently in effort to minimize disruptions associated with COVID-19. You can rely on us to quickly announce any necessary adjustments to procedures or operations. Information is more important than ever. We commit to share updates with you quickly, with full transparency and, as always, with your freight’s safety foremost in mind.
Personal Safety Recommendations
We recommend the CDC’s website as a resource for ways that our Customers and Employees can best protect themselves from becoming ill. Most importantly, Customers and Employees are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes if handwashing is unavailable.
MODE is committed to taking care of our customers. In the event we implement changes to operations or procedures, including requiring MODE employees to work remotely, we will work expeditiously to keep you updated with the most current information. Important details will remain available via social media.
What plans are you putting in place for a safe operation in your office/work environment?
- MODE requires all employees showing signs of any illness to work remotely until after the illness has passed. In the event of a widespread breakout, we are positioned to enable employees to work remotely to reduce the spread of virus and minimize disruptions associated with coronavirus (COVID-19).
- MODE has instated travel restrictions eliminating all non-essential work-related travel. All work-critical work-related travel requires authorization from a Senior VP, President or CEO.
- MODE is strongly encouraging employees to consider utilizing remote meeting resources (phones, teleconferencing, Skype) to hold meetings instead of inviting visitors to our offices. All guests must have approval from a Senior VP, President or CEO.
- Any personal travel should be communicated to HR.
- Resources and tools from Cigna and the CDC have been shared electronically and posted throughout the offices.
What continuity plans do you have in place to address potential driver or equipment capacity issues?
MODE’s broad network of over 50,000 carriers enables us to be favorably positioned with respect to the delivery of your freight during this pandemic. We anticipate being able to service the needs of our customers where some carriers may be unable to operate. While the full impact of the coronavirus is not yet determined, you can be confident that we are well equipped and prepared to aid you if you experience supply chain challenges or disruptions that develop as a result of the coronavirus.
We will continue to proactively assess this situation, including how new developments could affect you. We remain committed to providing you with exceptional service and supporting your organization as you evaluate potential impacts to your business.
What mitigating factors are you taking to prevent computer or technology interruptions?
MODE’s infrastructure is hosted by major Cloud providers and world-class datacenters with fully automated redundancies. The technology in our local offices (i.e. phones and computers) used by our employees can be used anywhere. We have a comprehensive business continuity plan in place for natural disasters that has been adjusted to also cover a pandemic. We can deploy the plan in just a few hours if necessary.
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