Fewer “no shows” key to service contract evolution

Last autumn in two unrelated speeches at JOC conferences barely a month apart, senior executives from Hapag-Lloyd and Maersk Line took aim at the continuing problem of no-show containers, which can exceed 40 percent of a voyage’s booked cargo in extreme cases but can often account for 25 percent. “For every four bookings we get, there are only three containers showing up. This creates all kinds of trouble for everyone,” Hapag-Lloyd CEO Rolf Habben Jansen told the JOC Container Trade Europe Conference in Hamburg last September.
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